REFUND AND CANCELLATION POLICY

This Refund Policy ("Policy") applies to all memberships from us on this Website, unless stated otherwise.

We process refunds in accordance with the EU legislation rules and, on the terms, set out in this Refund and Cancellation Policy ("Policy").

Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.

AUTOMATIC MEMBERSHIP RENEWAL

Once Your initial membership plan (3-day Trial Membership, hereinafter the “Initial Membership”) comes to an end, for Your convenience, Your membership will automatically be renewed for a 1 (one) Month Membership membership.

As explained in this Policy You cancel Your membership before the 3 days are up, there will be no further charge. The first payment of 65.85 EUR will be charged after 3 days, and subsequently as close as possible to this date each month. The link for cancellation of the membership will be sent in the first email. For example, if the first payment is due on January 31st, the next payment is due on February 3rd. Please note that You must cancel Your membership before it renews for a subsequent month in order to avoid next month Membership fee. The Membership fees are charged automatically and on a recurring basis until You cancel Your Membership. You can also cancel Your Membership at any time.

The discount rate may be applied on the current and upcoming campaigns. The prices are subject to offers, discounts and changes in favor of the customer may be applied at any time, You will be notified by email beforehand. Please note that we reserve the right to alter discount amount from 10% to 50% (usually varies individually), the exact percentage of discount is sent by email notification before the re-bill charge.

CANCELLATION OF MEMBERSHIP

Trial Membership fee (Membership fee) is 1.95 EUR for the first 3 days. If You cancel Your membership before the 3 days are up, there will be no further charge. The first payment of 65.85 EUR will be charged after 3 days, and subsequently as close as possible to this date each month. For example, if the first payment is due on January 31st, the next payment is due on February 3rd. Please note that You must cancel Your membership before it renews for a subsequent month in order to avoid next month Membership fee. The Membership fees are charged automatically and on a recurring basis until You cancel Your Membership. You can also cancel Your Membership at any time. No further charges will be made after cancellation. In order to cancel, please feel free to contact us via e-mail support@getmuscletone.com or phone +359 2 437 4751.

You will be charged in your local currency based the exchange rate at the moment of your purchase - 1.95 EUR for Trial Service and 65.85 EUR since the first day after the Trial Service period end up correspondingly.

OUR APPROACH AND RESPONSE TIME

The billing system used by the Website or our authorized agents provides extensive credit card fraud protection measures and includes many features to protect users from accidental charges. We will issue refunds in our sole and absolute discretion. We also do not accept refunds based on individual sensitivities or intolerances. If You believe that You for some reason deserve a refund of a prior membership fee, please email us at support@getmuscletone.com or give us a call +359 2 437 4751. All requests for refunds must be made by the person who originally purchased the membership. Once we receive Your request, it will be reviewed and processed during 14 days.

We do not provide cash refunds; the requested transaction is refunded back to the customer by our authorized billing agent.

If an issued refund is for a recurring billing, only the most recent payment will be refunded. A refund for a recurring billing will result in an immediate cancellation of recurring service.

HOW TO GET REFUND ON MEMBERSHIP

(a) You may contact us to discuss a return using the details at the end of this Policy.

(b) We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase.

DESCRIPTOR

Please be aware that the descriptor (or subject that appears on Your credit card entry will be gtmscltn.com +359 2 437 4751, getmtone.com +359 2 437 4751, gmusclt.com +359 2 437 4751, gtmusclt.com +359 2 437 4751, getmscrg.com +359 2 437 4751, getmscl.com Sofia, operated by Balansea LLC, an eCommerce merchant located in Bulgaria.

If you wish to speak to us about this Policy or about any refund, repairs or replacements, you may contact us at: support@getmuscletone.com +359 2 437 4751

Last updated on January 12, 2023